Dispatch time
Orders placed before 14:00 Eastern Time on a business day are picked the same day. Everything is dispatched within 1–2 business days of the order being placed. We do not dispatch on weekends or United States public holidays.
You will receive a dispatch confirmation by email when the parcel leaves us. That email is what forms the contract of sale, as explained in our terms.
Rates and free shipping
- United States, standard: $6 flat, and free on orders over $59 before tax.
- United States, expedited: quoted at checkout by weight and destination.
- International: quoted at checkout by weight and destination. The free-shipping threshold applies to United States addresses only.
Shipping is charged once per order, no matter how many items are in it. All rates are in US Dollars (USD).
Delivery estimates
- United States: 3–7 business days after dispatch.
- Canada and Mexico: 6–12 business days after dispatch.
- Rest of world: 7–18 business days after dispatch.
These are estimates from the carrier, not guarantees. Customs inspection, weather and local conditions can extend them.
Tracking
Every parcel ships with tracking. The number is in your dispatch email and usually starts updating within 24 hours. If it has not moved after three business days, tell us and we will open a trace with the carrier on your behalf.
International orders and duties
We ship worldwide from the United States. Orders are sold on a Delivered Duty Unpaid basis: import duties, taxes and any customs brokerage fee are set by the destination country and are the recipient’s responsibility. They are not included in the price you pay us, and we cannot estimate them for you — your national customs authority publishes the rates.
Customs paperwork is completed accurately with the true description and value of the goods. We cannot mark a parcel as a gift, and we cannot declare a lower value. If a parcel is refused at customs and returned to us, we will refund the goods less the outbound and return carriage we actually paid.
Address accuracy
We ship to the address you enter at checkout. Please check it carefully, including apartment and unit numbers. If you spot a mistake, email us within two hours of ordering and we will correct it if the parcel has not left. Once a parcel has been dispatched we cannot redirect it, and a parcel delivered to an address you supplied is treated as delivered.
Delays
If we cannot dispatch your order within 30 days of receiving it, we will contact you and offer either a revised dispatch date or a full refund, at your choice, in line with the United States Federal Trade Commission’s Mail, Internet or Telephone Order Merchandise Rule. We will not hold your money against an open-ended delay.
Lost parcels
A domestic parcel is treated as lost if tracking has not updated for 10 business days; an international parcel, 21 business days. Tell us and we will open a carrier trace. If the parcel cannot be found, we will send a replacement or refund you in full, at your choice. Risk of loss passes to you on delivery, but until a parcel is delivered the problem is ours to solve.
Damaged parcels
If a parcel arrives visibly damaged, photograph the outer box before you open it if you can, then photograph the contents. Send the photographs to support@sanddhandbag.shop within 14 days of delivery and we will replace the damaged items or refund them in full, including shipping, and we will pay for any return. See the refund policy for how this is handled.
Where we cannot ship
We cannot ship to freight forwarders, or to any destination subject to United States trade sanctions or export restrictions. We do not ship to a location where delivery would breach applicable law. If we have to cancel an order for this reason, we refund it in full immediately.
Contact
LE MELANGE, LLC, 10232 Clubhouse Turn Rd, Lake Worth, FL 33449, United States. Email support@sanddhandbag.shop, telephone +1 555 805 4322, Monday to Friday, 9:00–17:00 Eastern Time.